If you are not entirely satisfied with your purchase, we're here to help.
ONE COUTURE DUSALA reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping in case of return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable.
We can arrange a return pickup on request on eligible pin codes for orders within India in which case if you receive the refund, the cost of return shipping will be deducted from your refund.
Return Shipping Address (for courier correspondence only):
ONE COUTURE DUSALA
BESIDES PUSHPAK APARTMENTS, OPPOSITE GOVT. HIGH SCHOOL, MOTIBAGH CHOWK
Pincode – 492001
Once returned item is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item this process can take upto 7 working days from receiving your return.
For Prepaid Orders
If your return is approved, we will initiate a refund to your credit card (or original method of electronic payment) for the pre-paid orders only. The refund amount shall appear in your bank statement within 10-15 days, depending on your bank or card issuer's policies.
For orders that were placed using Cash on Delivery Method
If your return is approved, we will initiate a refund in the form of coupon code or store credit which shall be valid for upto 1 year from the date of issue. For security reasons you are requested not to disclose any bank information to any representative over phone, message or email.
We only replace the items if they manufacturing defect or are damaged at the time of delivery. If you need to exchange it for the same item or you're unsatisfied with the quality of product, please send us an email at firstname.lastname@example.org and mail your item to us. We can offer exchange only for the above instances.
In case you wish to cancel the order, you can drop an e-mail at email@example.com with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.