Return & Exchange Policy

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RETURNS

Our products which are made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you. 

Our return policy stipulates that products can only be returned under the following conditions:

- If the product is damaged upon receipt.

- If the wrong product is received (exchange).

- If a return request is made within 7 days of receiving the product.

No exchange or return is applicable on all COD & Customized orders.

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a FOB (Freight on board) basis, which means product prices displayed are exclusive of all import duties & international freight charges. As the recipient, buyers are liable for all import duties, customs and local sales taxes levied by the country they are in, payment of these at the time of delivery is necessary to release their order from customs on arrival.

ORDERS AND CANCELLATIONS

We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you. 

SIZING

The size of our products may vary on the cut, fabric and style of each product.

COLORS

While we have made every effort to display as accurately as possible the colours of the products that appear, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Further, colours might vary in pictures than actual product. These are hand-made products, hence, certain variation and irregularities are the natural characteristic of these products.

DELIVERY

Product will be delivered in 10 - 15 days depending on the design ordered. For urgent deliveries/queries, please share special request at the priority price range. Please note that deliveries can be affected in case we do not receive any of the below information on time:

Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details
3. No response from the customer

Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third-party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility. 

SHIPPING 

We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

TRADEMARKS

Use of www.dusal.in and its contents grants no rights to you in relation to any copyright, designs, and trademarks and all other intellectual property and material rights, including www.dusala.in's Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action. 

 SHIPPING INFORMATION

We mention the estimated delivery time for each piece in the product details page.

  • For all orders within India, we offer free shipping. For International deliveries, we offer free shipping on orders above Rs.200 USD, and on orders below Rs.200 USD, we charge the amount for shipping as per actuals.
  • For deliveries within India all taxes and duties are included in the price of the product listed on the Website.
  • For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount on duties and taxes depends on the policies of your destination country.
  • Delivery Time for your order starts from the date of Order Confirmation.
  • Due to unforeseen circumstances, it’s possible that a designer may not be able to produce your order piece. In such cases, you will be offered an alternate option/ store credit / full refund.
  • We use the most reliable courier services for deliveries.
  • We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order.
  • At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, we will get in touch with you to check if you would still like to continue with your order. For further details on Shipping, please see our Terms of Use.

Each piece is made with lots of love and care based on orders we receive from our esteemed clients. No exchange or return of the products will be addressed by us as all orders are “Made to Order’. merchandise are not eligible for any kind of return or exchange once sold except if any damaged piece is received by you, and you have informed us within 12 hours of the receipt of the goods along with the package and product pictures & video (while opening the parcel).