Return & Exchange Policy

Our Cancellation, Refund & Return Policy outlines the following conditions:

  • Orders can be cancelled only before they are dispatched.
  • Orders with a value of up to ₹40,000 (INR) may be eligible for cancellation before dispatch, subject to confirmation by our support team.
  • Once an order has been dispatched, it cannot be cancelled.
  • Returns are accepted only if the product received is damaged or defective.
  • Refunds will be processed only after we receive the returned damaged product and complete a quality inspection.
  • If you receive the wrong product, we will first arrange for a replacement or exchange. A refund will be considered only if an exchange is not possible.

Please note that refunds will not be processed until the above conditions have been fulfilled.

For any cancellation, return, or refund-related queries, please contact us at sales@dusala.in.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Special order items.
  • Sale or discounted items.
  • Gift cards.

Exchanges

The quickest way to receive the correct product is to return the damaged or incorrect item. Once the return is approved, we will process a replacement wherever applicable.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify for a return under this policy, the item must be:

  • Unused and unworn.
  • In its original condition.
  • Returned with all original tags and packaging.
  • Accompanied by the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be credited to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@dusala.in.