Return & Exchange Policy

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If you are not entirely satisfied with your purchase, we're here to help.

Returns 

  • We don’t currently offer refunds in case of returns. We issue a credit note for the same amount, which is valid for 6 months.
  • Once the returned item is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your CREDIT NOTE after inspecting the item.
  • If your return is approved, we will initiate a credit note for the pre-paid orders only.
  • This process can take upto 7 working days from receiving your return. 
  • You have 8 calendar days to return an item from the date the order is delivered.
  • If you intend to return a product, kindly inform us by email at info@dusala.in.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. All tags and labels should be intact.
  • Your item needs to have the receipt or proof of purchase i.e invoice, or delivery note.

ONE COUTURE DUSALA reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Shipping in case of return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable.

We can arrange a return pickup on request on eligible pin codes for orders within India in which case if you receive the refund, the cost of return shipping will be deducted from your refund OR CREDIT NOTE.

Return Shipping Address (for courier correspondence only): 

ONE COUTURE DUSALA

ONE COUTURE

BESIDES PUSHPAK APARTMENTS, OPPOSITE GOVT. HIGH SCHOOL, MOTIBAGH CHOWK

RAIPUR, CHHATTISGARH

Pin Code – 492001

India

+918821833331

Refunds

We don’t currently offer refunds in case of returns. We issue a credit note for the same amount, which is valid for 6 months. Once the returned item is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. This process can take upto 7 working days from receiving your return. 

For Prepaid Orders

If your return is approved, we will initiate a credit note for the pre-paid orders only. The refund amount shall appear in your bank statement  within 10-15 days, depending on your bank or card issuer's policies.

For orders that were placed using Cash on Delivery Method

If your return is approved, we will initiate a refund in the form of a credit note which shall be valid for upto 6 months from the date of issue. For security reasons you are requested not to disclose any bank information to any representative over phone, message or email.

Exchange Policy 

We only replace the items if they have manufacturing defects, size issues or are damaged at the time of delivery. If you need to exchange it for the same item, please send us an email at info@dusala.in and mail your item to us. We can offer exchange only for the above instances.

Cancellation Policy 

In case you wish to cancel the order, you can drop an e-mail at info@dusala.in with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.